Conditions of Service

The Distribution System Code (DSC) requires that every Distributor produce its own Conditions of Service (COS) document. The purpose of this document is to provide a means for communicating the types and level of service available to the Customers within the Norfolk Power Inc. service area. The DSC requires that the COS be readily available for review by the general public. In addition, the most recent version of the document must be provided to the Ontario Energy Board (OEB), which in turn will retain it on file for the purpose of facilitating dispute resolutions in the event that a dispute cannot be resolved between the Customer and its local distributor. This document follows the form and general content of the COS template appended to the DSC.

 Subsequent changes will be incorporated with each submission to the OEB. 

Download: Conditions of Service